Valentin Imperial Maya
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Oh my goodness, we had the very BEST time on our honeymoon. Everyone at Valentin Imperial were SO kind and wonderful to be around; because of Covid, they sanitized all the time and were all wearing a mask and shields all day long. I never once felt like the resort wasn’t taken enough precautions or anything, they were wonderful. Every time we ordered room service, all the plates were suran wrapped. Every time we got onto the golf carts to get a ride somewhere on the resort, they sanitized the seats and offered us hand sanitizer. The swim up bars in the main pool were not open, unfortunately, because of Covid and the lack of social distancing that was happening; but they still had the bars open, you just got served on the side of the pool instead of swimming up to the actual bar. |
We had a great time! The resort and grounds are beautiful. We felt safe, we only left one time to go to Playa del Carmen to shop and really wouldn’t advise that to anyone. But I’d rather just relax at the resort. We enjoyed seeing all the coati and iguanas. The room was nice and they did a nice job with turn down service and keeping up with the minibar. The beds and sheets were nice.
We loved the beach and beach area, great sand and nice water and swim area and it was nice having a bar so close to the beach. The pools were great, I appreciated the 2 swim up and dry bars. The drinks were good! We did have to get down to the pool early to save a chair which I know is frowned upon but also common at most pools but if we couldn’t find a spot we just went to the beach!
The private transfer was very easy and I really did like Viva Aerobus, was a little nervous about that but you guys were right, it was fine, really appreciated the 3 hour nonstop!!
I think next time I’d like to try a resort that has longer pool hours as it closed at 6pm and we would have stayed there longer but it was fine.
I really appreciate all your help and suggestions with this trip! I was so happy I found you guys! I hope I wasn’t too annoying. I will definitely refer any patients and family and friends to you!
Thank you so much!
Julie and Jess
Hi,
Sorry for the delay in getting back to you. This trip was perfect and exactly what we needed. We have two young kids and this was our first trip since our 2 year old was born and we were ready to relax. With that being said, we didn’t do a lot of activities like we normally would. We literally just laid on the beach.
We were very happy with the Valentine. The staff, food, room and beach were all great and we had no complaints. The next time we go back to the area we will definitely consider the Valentine.
Thanks for your follow up.
Chris
Hello,
Thank you for reaching out! We appreciated you guys being all over the flight cancellation to get us onto the next available flight. Once we got to the resort we had an amazing time. The resort was beautiful and everything was clean and tidy. The staff was very friendly and helpful. We loved not having to worry about anything once we got on the resort. The food and drinks were amazing! We definitely ate way too much. Our two favorite places to eat at were Ginger (sushi) and La Hacienda (Mexican/Spanish). Our favorite thing to do at the resort was to hangout in the pool. There was plenty of space and we never felt too crowded. The swim-up bars were also amazing. They had drinks menus so we were able to try different and crazy drinks. The beach was relaxing, although the water was a little choppy when we were out there and there was a fair amount of seaweed. We also did a couple’s massage while we were there that we would recommend. The staff there also goes above and beyond to make you feel special and the masseuses were fantastic!
I would especially recommend the crepes that they serve late night around the restaurant area. I got mine made with peanut butter, chocolate, and bananas and it was the perfect nightcap.
We are terrible at remembering to take pictures though so that is our only disappointment we have from the trip. We got back and realized we hadn’t really taken any pictures during our time there. I guess that means we were just enjoying ourselves too much to remember to take pictures!
Thanks again for all your help!
Everything is beyond my expectations. The flight was smooth. Lomas Transportation met us and they were so very nice and funny. Valentin is a dream - I feel spoiled and pampered. The grounds and staff are exceptional. And now here you are, checking in on us. Thank you so much!! We are having a great time! Now, off to a perfect day of sleeping in, a workout, great food, the pool, the beach, more food, entertainment, and a wonderful time with my family!
Thanks again!
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Thanks for following up, we had a great time celebrating in Cancun! I personally had an excellent experience and service at the Valentin Imperial Maya resort. My room was clean, excellent service throughout the day to replenish the fridge with water and snacks. We did one excursion, spent the day at Xcor adventure park. It was like an adult playground! Zip lining, driving amphibious vehicles, swimming and kayaking in underground cave river, included a lunch buffet as well. |
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We had a wonderful trip, and have been meaning to send you a thank you. You made everything so easy for us, we didn't have to worry about a thing. We simply followed the information in the packet you provided, and everything from the airports to the transportation to the lodging were all easy and enjoyable with zero problems. |
We had a wonderful time. Room & resort were great. Food was excellent. We loved the beach, had a great beach. We thought the location was also very good. |
We didn’t go on any excursions. We usually are a stay at the resort and relax kind of vacationers. This time we did upgrade to the swim out room and got couples massages one morning. |
Kim – |
Betsy,
We absolutely loved the resort. The best part was the beach. We’ve been to many along the Playa coast and this beach is at the top of the list. It was wide with many cabanas available. Great swimming area as well. The pool was fabulous as well but we are essentially beach people. I can sit by a pool stateside. Everything else was great as well including food, service, entertainment, and etc. The first class seats on the plane were special as well.
It was amazing!!! No girls getaway though…10 year anniversary with the hubs 😉 |
Kim,
We had a fantastic time on our trip. All of us actually can’t wait to go on another one (possibly next fall). The flights, transfers, and hotel stay all went super smooth.
My only complaint was the lack of conditioner in the rooms (not a huge deal but my hair needed it after swimming). It was an all in one, shampoo & conditioner. We didn’t get the king beds, but they moved the double beds together for us.
Our group was close but I hoped we would be closer, which I know is out of your hands.
The resort was AMAZING! We didn’t see a lot of it because we stayed in the pool by our rooms or by the ocean.
Thank you for all your help in booking this vacation. We are seriously thinking about going somewhere again in 2015 and for sure in 2016 for our 20 year anniversary. The one in 2016 could have lots of people!
Thanks again!
Hey Kim, Everything went great! The resort was so beautiful and the people working there was so courteous and polite. It was a wonderful experience. We did get a chance to take one excursion to the mayan ruins which was an all day event. Our guide was a lot of fun (I believe her name was Eurie). With the excursion we got to zip line and repel and swim in a cenote along with getting a taste of may an cuisine. Never had a get away like it. Thanks for making our honeymoon an unforgettable one.