Review by Amy, 8/2/2020

Oh my goodness, we had the very BEST time on our honeymoon. Everyone at Valentin Imperial were SO kind and wonderful to be around; because of Covid, they sanitized all the time and were all wearing a mask and shields all day long. I never once felt like the resort wasn’t taken enough precautions or anything, they were wonderful. Every time we ordered room service, all the plates were suran wrapped. Every time we got onto the golf carts to get a ride somewhere on the resort, they sanitized the seats and offered us hand sanitizer. The swim up bars in the main pool were not open, unfortunately, because of Covid and the lack of social distancing that was happening; but they still had the bars open, you just got served on the side of the pool instead of swimming up to the actual bar. 

We loved the Japanese restaurant at the resort; the hibachi was BOMB! We fully indulged in room service breakfast and that was delicious as well, specifically their French toast! The room service was amazing...they came by twice a day and always straightened up our room and left extra swim towels for us. Everything you’d need was on the resort...I was truly amazed with how much was located there. We really enjoyed the evening shows...we got to experience a little of everything while we were there: Jazz, mariachi, and some acoustic bands as well. 

We did enjoy a Catamaran tour booked through AmStart using our voucher; we loved just being on the boat itself, and snorkeling as well, it was such a fun experience. That was the only time we left the resort! 

We took advantage of the photography that’s located on the resort to get some incredible pictures taken on the beach; I am so glad we did that! What a keepsake they were! 

Overall, we are already figuring out how soon we can go back 😂; it was so relaxing and like our own little paradise. The fact that it was an adult only resort made the relaxation level even better! 

Review by Julie and Jess, 3/23/2020

We had a great time! The resort and grounds are beautiful. We felt safe, we only left one time to go to Playa del Carmen to shop and really wouldn’t advise that to anyone. But I’d rather just relax at the resort.  We enjoyed seeing all the coati and iguanas. The room was nice and they did a nice job with turn down service and keeping up with the minibar. The beds and sheets were nice. 

We loved the beach and beach area, great sand and nice water and swim area and it was nice having a bar so close to the beach. The pools were great, I appreciated the 2 swim up and dry bars. The drinks were good! We did have to get down to the pool early to save a chair which I know is frowned upon but also common at most pools but if we couldn’t find a spot we just went to the beach! 

The private transfer was very easy and I really did like Viva Aerobus, was a little nervous about that but you guys were right, it was fine, really appreciated the 3 hour nonstop!! 

I think next time I’d like to try a resort that has longer pool hours as it closed at 6pm and we would have stayed there longer but it was fine. 

I really appreciate all your help and suggestions with this trip! I was so happy I found you guys! I hope I wasn’t too annoying. I will definitely refer any patients and family and friends to you! 

Thank you so much! 
Julie and Jess

Review by Chris, 12/12/2019

​Hi,

Sorry for the delay in getting back to you. This trip was perfect and exactly what we needed. We have two young kids and this was our first trip since our 2 year old was born and we were ready to relax. With that being said, we didn’t do a lot of activities like we normally would. We literally just laid on the beach. 

We were very happy with the Valentine. The staff, food, room and beach were all great and we had no complaints. The next time we go back to the area we will definitely consider the Valentine.  

Thanks for your follow up. 
Chris

Review by Tanner, 7/1/2019

Hello,
 
Thank you for reaching out! We appreciated you guys being all over the flight cancellation to get us onto the next available flight. Once we got to the resort we had an amazing time. The resort was beautiful and everything was clean and tidy. The staff was very friendly and helpful. We loved not having to worry about anything once we got on the resort. The food and drinks were amazing! We definitely ate way too much. Our two favorite places to eat at were Ginger (sushi) and La Hacienda (Mexican/Spanish). Our favorite thing to do at the resort was to hangout in the pool. There was plenty of space and we never felt too crowded. The swim-up bars were also amazing. They had drinks menus so we were able to try different and crazy drinks. The beach was relaxing, although the water was a little choppy when we were out there and there was a fair amount of seaweed. We also did a couple’s massage while we were there that we would recommend. The staff there also goes above and beyond to make you feel special and the masseuses were fantastic!
 
I would especially recommend the crepes that they serve late night around the restaurant area. I got mine made with peanut butter, chocolate, and bananas and it was the perfect nightcap.
 
We are terrible at remembering to take pictures though so that is our only disappointment we have from the trip. We got back and realized we hadn’t really taken any pictures during our time there. I guess that means we were just enjoying ourselves too much to remember to take pictures!
 
Thanks again for all your help!

Review by Teri, 5/13/2019

Everything is beyond my expectations. The flight was smooth. Lomas Transportation met us and they were so very nice and funny. Valentin is a dream - I feel spoiled and pampered. The grounds and staff are exceptional. And now here you are, checking in on us. Thank you so much!!  We are having a great time!  Now, off to a perfect day of sleeping in, a workout, great food, the pool, the beach, more food, entertainment, and a wonderful time with my family!

​Thanks again!

Review by Jun, 1/1/2019

Hello,

Brandon and I had a great time at Valentin Imperial Riviera Maya and can't wait to go back in the future! The staff were very friendly and the food was fantastic. We highly recommend that resort.

We did not do any excursions outside of the resort but we did so snorkeling at the coral reef that was about a 10 minute boat ride away from shore. This was offered by the resort and it was great as well.

I have attached a couple of pictures; one showing the view looking out of the main lobby and one of us at the French restaurant.

I also want to thank you and your team for all the help with planning our honeymoon. I was stressed about wedding planning and it was great to not have to stress about planning our honeymoon.

Jun

Review by Tim & Maddie, 9/12/2018

Hi!

Our honeymoon was amazing! The Valentin Imperial was absolute perfection and we don’t have a single complaint. We are trying to figure out a time to go back already! Everyone there seemed to be a “regular”, which was cool.

We also made some friends from Rhode Island that we are visiting next month to go to the Chiefs vs Patriots game together.

The food was exquisite. My husband tried lots of new interesting foods and loved them all. The amenities were great, they thought of everything!

We did the Isla Mujeres Luxury Sailing and Snorkeling excursion from the company Cancun Adventures and it was amazing as well. We will definitely do that again. The time on the island was great and the crew, food, and drinks were great too!

I will attach some photos. My husband also made a video of our time there. Here is the link: https://youtu.be/4uMJ2nw7Cb0

Thank you for all your help. It was the best trip ever!

Maddie & Tim

Review by Tiffany, 8/3/2018

Hello, 

We had an amazing time and LOVED the Valentin! In fact, we made a decision that we want to go back every 5 years for our Anniversary. 😀 We were only there for 4 days so we did not do any excursions this time- we spent most of our time relaxing at the beach and enjoying the resort. 

Here are some reasons why we loved our stay at the Valentin: First, the resort was just gorgeous and very well maintained, as was the beach! We never had any issues getting a palapa to sit under at the beach nor at the pool. Although there were lots of guests, we never felt like it was over-crowded.  The service was incredible also....everyone we encountered at the resort was friendly and eager to please.  From the moment you arrive, where you are welcomed “home” and greeted with cold towels and champagne, you are made to feel welcome and pampered. We were attentively waited on all day at the beach with drinks and had great service at every restaurant and bar as well. The food at the restaurants was all fantastic! Our favorite ended up being the Indonesian restaurant, Tamansuri, for dinner and for breakfast and lunch we loved feeling the ocean breeze at Mar y Tierra. We enjoyed the shows and live music and felt there was something for everyone. Plus our room was close to everything and comfy. We preferred relaxing at the beach or the quiet pool....but if you like activities and a more lively scene they had plenty to do at the main pool too! Overall, the resort exceeded our expectations.

Review by Michelle, 8/1/2018

Hello,

We had an amazing trip! Some of our highlights of the Valentin include the size of the pool(s) and variety of restaurants! We really enjoyed our simple and convenient room. We also liked the direct flight there which made it seem like we got an entire extra day there.   We truly enjoyed the trip and can’t wait to plan our 3rd anniversary trip for next summer!

​Review by Michelle, 7/6/2017

Thanks for following up, we had a great time celebrating in Cancun!  I personally had an excellent experience and service at the Valentin Imperial Maya resort. My room was clean, excellent service throughout the day to replenish the fridge with water and snacks. We did one excursion, spent the day at Xcor adventure park.  It was like an adult playground!  Zip lining, driving amphibious vehicles, swimming and kayaking in underground cave river, included a lunch buffet as well.  

I did have an above and beyond excellent service experience on my departure day with Lomas transportation.  I traveled to Mexico by myself and left two days before the other couples.  My Lomas travel driver took extra time with me, parked at the airport, walked me in, and assisted me at the kiosk with my passport and check in process.  He waited for me to check my bag and get in the security line before he left. That extra attention helped me feel safe and I really appreciated him taking the extra time with me.  

Thanks again for all of your expertise and helping us have a great trip!

Review by Amanda & Grant, 11/5/2016

We had a wonderful trip, and have been meaning to send you a thank you. You made everything so easy for us, we didn't have to worry about a thing. We simply followed the information in the packet you provided, and everything from the airports to the transportation to the lodging were all easy and enjoyable with zero problems.

Valentin Imperial Maya was FANTASTIC! The resort is very clean and everyone working there was genuine and friendly. Their beach is great, very clean and relaxing. We heard from some regulars that the other resorts have lots of guidelines and you have to wear a bracelet for eating and it's very strict about what you can and can't eat or drink. Here we simply drank anything anywhere we liked along our walks around the property, and we gave them our room number at the restaurants and eat as we pleased. Would certainly go back there again. 

We did one excursion, the horseback riding. It was GREAT! Very friendly tour guides and great snack on the beach along the way. Highly recommend it.  

Thanks again for everything. 

Review by Lori, 10/17/2016

We had a wonderful time. Room & resort were great. Food was excellent. We loved the beach, had a great beach. We thought the location was also very good.

The excursion to Coba & Tulum were wonderful. Coba is amazing. We didn’t get much time at Tulum & were kind of rushed through due to time spent at Coba. I would recommend though.

I will look for some pics to send you!  My highlight was seeing a sea turtle on the beach for the first time!!
We will be planning another one soon. Saw an awesome resort, Rosewood Mayakoba, but it looked quite pricey. We cant wait to go back to Mexico. 

​Lori

Review by Faith, 9/29/2016

We didn’t go on any excursions. We usually are a stay at the resort and relax kind of vacationers. This time we did upgrade to the swim out room and got couples massages one morning.
​
We spent quite a bit of time at the lazy river as we usually spend most of our time at the main pool with the swim up bars. It was the perfect relaxing honeymoon that was much needed after wedding planning.
I have attached a few pictures of us. It was Mexican Independence Day while we were there, so they had a big Viva Mexico party! That was fun!

​I am excited to hopefully go back to Cancun in May for our friend’s wedding. I will be curious to compare that resort the the Valentin. It might be hard to beat the Valentin for us though, we really love the resort and the workers. I feel like they really go out of their way to make your vacation perfect. We love Gilberto, I am always surprised that he remembers us. I know we have been there 3 times now, but each stay was about 2 years apart. We love the Valentin because your vacation is what you make it. If you want to have drinks at the swim up bar all day, you can. If you want to spend all day on the beach, you can. If you want to nap on the chairs(with the iguanas) at the lazy river, you can do that too.

Review by Tammy & Bill, 3/30/2016

Kim –
We had a wonderful trip to Mexico!  Great weather.  The five days we spent there flew by, enjoyed it immensely.
The VIM was everything all the reviews said it would be.  The expansive grounds were immaculate.  Wonderful pools, beautiful beach, lots of iguanas.  So much space it never seemed crowded.
Our room looked exactly like the pictures posted on-line.  Clean & comfortable.  Third floor balcony, looking out over jungle & partial ocean view.The food was good & plentiful.  Having 24 hour room service was convenient as well. Saw many comments by guests that they had returned there multiple times, now we understand why.
Lomas Travel private ground transportation was well worth the cost.  Would definitely recommend them to others.  Also booked our excursion through them, extremely helpful & courteous.
Went on a Tulum X-treme Over the Edge excursion.  Included rappelling, zip-lining, snorkeling in underground cenote, lunch & tour of Tulum ruins.  Outstanding!  Driver/guide (Horatio) was excellent.  Tour guide at Tulum (Rafael) was informative & entertaining.  Well worth the price.

Thank you for all of your help in planning/booking our first international trip.  Things work out as we hope, thinking of Jamaica or Dominican Republic in 2017.  Positively all-inclusive, must have king size bed, prefer adults only.  We’ll be in contact when we get a better idea of the dates we can take off work.
Bill & Tammy

...

The VIM was awesome!
​
First picture is obviously the “love birds” towel art & rose petals on the bed when we arrived in our room.  Had seen multiple similar pics on-line prior to our trip but it made us feel special when we saw it in person & it had been done for us.  
#2 is of some of the ruins at Tulum. We are not huge history buffs but still found this tour to be highly interesting.  The beach below the fortress is simply breathtaking.

Last is the courtyard at the Valentin.  One last look before we left…  It still amazes us that even for a resort so large & busy that we never felt crowded at all.  We could walk the many pathways & sometimes run into no one else at all.  This is evident in the courtyard pic, as it looks deserted that morning.  In the evenings, it could be total different thing!

Thanks again to all the Love to Travel staff for helping us plan our Mexico adventure,
Bill & Tammy

Review by Lynn, 3/16/2016

Betsy,
We absolutely loved the resort. The best part was the beach. We’ve been to many along the Playa coast and this beach is at the top of the list. It was wide with many cabanas available. Great swimming area as well. The pool was fabulous as well but we are essentially beach people. I can sit by a pool stateside. Everything else was great as well including food, service, entertainment, and etc. The first class seats on the plane were special as well.

Review by Shannon, 10/23/2015

It was amazing!!! No girls getaway though…10 year anniversary with the hubs 😉
​
Transportation went smooth and the Lomas people were very friendly. The Valentin was incredible and the staff there was also extremely friendly and eager to please. And fantastic food and drinks!!
 
We ended up doing a couple of excursions…scuba diving and swimming with the Dolphins. My husband loved the scuba but I panicked and chickened out 😕 The dolphin experience was AMAZING though!! It was so incredible I was in tears! 
We also took a cab to Tulum, rented a couple bikes and rode to the Mayan Ruins. So cool!! 
On our last morning there some baby sea turtles hatched and the hotel staff let us release them into the ocean. We were in absolute awe of this magical place. 

The information you provided before the trip was extremely helpful and everything went perfectly. Thank you so much for planning this perfect vacation!  We will definitely have you plan our next getaway. 
Tracy

Review by Julie, 6/5/2015

We loved it!!  Upgraded to an ocean-front suite and it was worth every penny!!  No excursions for us- we love just hanging out and relaxing at the resort!  No complaints!!  We want to go back next year.  Thanks!!

Review by Kari, 10/26/2014

Kim,

We had a fantastic time on our trip.  All of us actually can’t wait to go on another one (possibly next fall).  The flights, transfers, and hotel stay all went super smooth.

My only complaint was the lack of conditioner in the rooms (not a huge deal but my hair needed it after swimming).  It was an all in one, shampoo & conditioner.  We didn’t get the king beds, but they moved the double beds together for us.
Our group was close but I hoped we would be closer, which I know is out of your hands.

The resort was AMAZING!  We didn’t see a lot of it because we stayed in the pool by our rooms or by the ocean.
Thank you for all your help in booking this vacation.  We are seriously thinking about going somewhere again in 2015 and for sure in 2016 for our 20 year anniversary.  The one in 2016 could have lots of people!

​Thanks again!

Review by Micah, 7/31/2014

Hey Kim, Everything went great! The resort was so beautiful and the people working there was so courteous and polite. It was a wonderful experience. We did get a chance to take one excursion to the mayan ruins which was an all day event. Our guide was a lot of fun (I believe her name was Eurie). With the excursion we got to zip line and repel and swim in a cenote along with getting a taste of may an cuisine. Never had a get away like it. Thanks for making our honeymoon an unforgettable one.