Review by Michelle, 7/6/17
Thanks for following up, we had a great time celebrating in Cancun! I personally had an excellent experience and service at the Valentin Imperial Maya resort. My room was clean, excellent service throughout the day to replenish the fridge with water and snacks. We did one excursion, spent the day at Xcor adventure park. It was like an adult playground! Zip lining, driving amphibious vehicles, swimming and kayaking in underground cave river, included a lunch buffet as well.
I did have an above and beyond excellent service experience on my departure day with Lomas transportation. I traveled to Mexico by myself and left two days before the other couples. My Lomas travel driver took extra time with me, parked at the airport, walked me in, and assisted me at the kiosk with my passport and check in process. He waited for me to check my bag and get in the security line before he left. That extra attention helped me feel safe and I really appreciated him taking the extra time with me.
Thanks again for all of your expertise and helping us have a great trip!
Review by Grant & Amanda, 11/5/16
We had a wonderful trip, and have been meaning to send you a thank you. You made everything so easy for us, we didn't have to worry about a thing. We simply followed the information in the packet you provided, and everything from the airports to the transportation to the lodging were all easy and enjoyable with zero problems.
Valentin Imperial Maya was FANTASTIC! The resort is very clean and everyone working there was genuine and friendly. Their beach is great, very clean and relaxing. We heard from some regulars that the other resorts have lots of guidelines and you have to wear a bracelet for eating and it's very strict about what you can and can't eat or drink. Here we simply drank anything anywhere we liked along our walks around the property, and we gave them our room number at the restaurants and eat as we pleased. Would certainly go back there again.
We did one excursion, the horseback riding. It was GREAT! Very friendly tour guides and great snack on the beach along the way. Highly recommend it.
Thanks again for everything.
Review by Lori, 10/17/2016
We had a wonderful time. Room & resort were great. Food was excellent. We loved the beach, had a great beach. We thought the location was also very good.
The excursion to Coba & Tulum were wonderful. Coba is amazing. We didn’t get much time at Tulum & were kind of rushed through due to time spent at Coba. I would recommend though.
I will look for some pics to send you! My highlight was seeing a sea turtle on the beach for the first time!!
We will be planning another one soon. Saw an awesome resort, Rosewood Mayakoba, but it looked quite pricey. We cant wait to go back to Mexico.
Lori
Review by Faith, 9/29/2016
We didn’t go on any excursions. We usually are a stay at the resort and relax kind of vacationers. This time we did upgrade to the swim out room and got couples massages one morning.
We spent quite a bit of time at the lazy river as we usually spend most of our time at the main pool with the swim up bars. It was the perfect relaxing honeymoon that was much needed after wedding planning.
I have attached a few pictures of us. It was Mexican Independence Day while we were there, so they had a big Viva Mexico party! That was fun!
I am excited to hopefully go back to Cancun in May for our friend’s wedding. I will be curious to compare that resort the the Valentin. It might be hard to beat the Valentin for us though, we really love the resort and the workers. I feel like they really go out of their way to make your vacation perfect. We love Gilberto, I am always surprised that he remembers us. I know we have been there 3 times now, but each stay was about 2 years apart. We love the Valentin because your vacation is what you make it. If you want to have drinks at the swim up bar all day, you can. If you want to spend all day on the beach, you can. If you want to nap on the chairs(with the iguanas) at the lazy river, you can do that too.
Review by Bill & Tammy, 3/30/2016
Kim –
We had a wonderful trip to Mexico! Great weather. The five days we spent there flew by, enjoyed it immensely.
The VIM was everything all the reviews said it would be. The expansive grounds were immaculate. Wonderful pools, beautiful beach, lots of iguanas. So much space it never seemed crowded.
Our room looked exactly like the pictures posted on-line. Clean & comfortable. Third floor balcony, looking out over jungle & partial ocean view.
The food was good & plentiful. Having 24 hour room service was convenient as well.
Saw many comments by guests that they had returned there multiple times, now we understand why.
Lomas Travel private ground transportation was well worth the cost. Would definitely recommend them to others. Also booked our excursion through them, extremely helpful & courteous.
Went on a Tulum X-treme Over the Edge excursion. Included rappelling, zip-lining, snorkeling in underground cenote, lunch & tour of Tulum ruins. Outstanding! Driver/guide (Horatio) was excellent. Tour guide at Tulum (Rafael) was informative & entertaining. Well worth the price.
Flight down was good, return trip not so much. Next go-round need to allow more time to pass through Customs. Multiple international flights arrived the same time at Charlotte so left sitting on tarmac for half hour before unloading. 29 passengers missed the connecting flight to KCI, & it was last one to destination that evening. As Charlotte was expecting a severe ice storm next day, most flights were already cancelled so didn’t want to stay there. Caught flight to Dallas, spent rest of night in terminal. Got on second stand-by flight to KCI the next day. Wasn’t as bad as it could have been, could have happened on the way down. Only 14 hours late getting home & got our luggage delivered to our door later that evening. Trip ended on a bad note, but did not alter the fact that we had a great time while there. Experience will not keep us from traveling again, just taught us to allow more time for Customs & always carry toothbrush/paste in carry-on. 😁
Thank you for all of your help in planning/booking our first international trip. Things work out as we hope, thinking of Jamaica or Dominican Republic in 2017. Positively all-inclusive, must have king size bed, prefer adults only. We’ll be in contact when we get a better idea of the dates we can take off work.
Bill & Tammy
...
The VIM was awesome!
First picture is obviously the “love birds” towel art & rose petals on the bed when we arrived in our room. Had seen multiple similar pics on-line prior to our trip but it made us feel special when we saw it in person & it had been done for us.
#2 is of some of the ruins at Tulum. We are not huge history buffs but still found this tour to be highly interesting. The beach below the fortress is simply breathtaking.
Last is the courtyard at the Valentin. One last look before we left… It still amazes us that even for a resort so large & busy that we never felt crowded at all. We could walk the many pathways & sometimes run into no one else at all. This is evident in the courtyard pic, as it looks deserted that morning. In the evenings, it could be total different thing!
Thanks again to all the Love to Travel staff for helping us plan our Mexico adventure,
Bill & Tammy
Review by Lynn, 3/16/2016
Betsy,
We absolutely loved the resort. The best part was the beach. We’ve been to many along the Playa coast and this beach is at the top of the list. It was wide with many cabanas available. Great swimming area as well. The pool was fabulous as well but we are essentially beach people. I can sit by a pool stateside. Everything else was great as well including food, service, entertainment, and etc. The first class seats on the plane were special as well.
Review by Tracy, 10/23/2015
It was amazing!!! No girls getaway though…10 year anniversary with the hubs 😉
Transportation went smooth and the Lomas people were very friendly. The Valentin was incredible and the staff there was also extremely friendly and eager to please. And fantastic food and drinks!!
We ended up doing a couple of excursions…scuba diving and swimming with the Dolphins. My husband loved the scuba but I panicked and chickened out 😕 The dolphin experience was AMAZING though!! It was so incredible I was in tears!
We also took a cab to Tulum, rented a couple bikes and rode to the Mayan Ruins. So cool!!
On our last morning there some baby sea turtles hatched and the hotel staff let us release them into the ocean. We were in absolute awe of this magical place.
The information you provided before the trip was extremely helpful and everything went perfectly. Thank you so much for planning this perfect vacation! We will definitely have you plan our next getaway.
Tracy
Review by Juile, 6/5/2015
We loved it!! Upgraded to an ocean-front suite and it was worth every penny!! No excursions for us- we love just hanging out and relaxing at the resort! No complaints!! We want to go back next year. Thanks!!
Review by Kari 10/26/2014
Kim,
We had a fantastic time on our trip. All of us actually can’t wait to go on another one (possibly next fall). The flights, transfers, and hotel stay all went super smooth.
My only complaint was the lack of conditioner in the rooms (not a huge deal but my hair needed it after swimming). It was an all in one, shampoo & conditioner. We didn’t get the king beds, but they moved the double beds together for us.
Our group was close but I hoped we would be closer, which I know is out of your hands.
The resort was AMAZING! We didn’t see a lot of it because we stayed in the pool by our rooms or by the ocean.
Thank you for all your help in booking this vacation. We are seriously thinking about going somewhere again in 2015 and for sure in 2016 for our 20 year anniversary. The one in 2016 could have lots of people!
Thanks again!
Review by Micah, 7/31/2014
Hey Kim, Everything went great! The resort was so beautiful and the people working there was so courteous and polite. It was a wonderful experience. We did get a chance to take one excursion to the mayan ruins which was an all day event. Our guide was a lot of fun (I believe her name was Eurie). With the excursion we got to zip line and repel and swim in a cenote along with getting a taste of may an cuisine. Never had a get away like it. Thanks for making our honeymoon an unforgettable one.