Review by Robin, 7/30/2019

Hi Dave,

Yes, we had a great time and are very happy with the resort we chose!  Our room and view were outstanding and the location was central to everything. We said many times that we could not have picked a better location.

The transfer was no trouble at all. The resort ambassadors took very good care of us from the time we exited the airport.

We enjoyed all of the parks we visited, Xcaret was probably our least favorite. We really enjoyed Xplor and went there twice. Xenses and Xel-ha were the others we visited were great also.

I would definitely recommend making reservations at the restaurants which require them upon arrival, so you can experience all the different cuisines. We really liked the variety of foods. I can’t think of anything we experienced which would be something to avoid.

I would recommend doing as much research as possible about what the resort/parks offer before traveling, which helps to plan each day. However, some things, you just need to go and experience before you can fully appreciate it. Also, plan at least 1-2 days to relax and enjoy the resort. We ended up cancelling our excursion to Xenotes because we were all exhausted and just wanted to chill. There is no issue with canceling as long as you give notice. 

A couple of packing tips I read which came in handy:  
Take reusable straws if you want a straw for drinks
Buy a waterproof phone case (I got one for $4.99 on Amazon and worked fine)
Take water shoes. 
Lots of $1s and some $5s and up for tipping. 

I will attach a few pics. Thanks so much for all of your help. I bragged about our travel agent several times!

​Robin

Review by Char, 5/15/2019

Hello!

It was a wonderful place. I give it 5 out of 5 stars. I would say it’s great for families. It was a much nicer place than other places friends went to. There weren’t many other teens, which was good for us, but maybe not for our seniors. I think for senior spring break it’s a little quiet. The food was outstanding. I didn’t have one bad thing. Really great. It doesn’t have a big sandy beach, if that is what someone is interested in, but the pools and lagoons were gorgeous. There were lots of activities and Downtown Playa was a quick taxi ride. That was a fun experience to shop there. The rooms were amazing and the beds were super comfy. Anything you could want was just a phone call away. Great service. 

Everything was wonderful and really well organized! Thank you so much. 

Char