Review by Kara, 7/22/2020

​So I’m really glad we did business class.  If not, I think my flying experience would have been much, much different.  All my flights except one were completely full which honestly was a little disappointing but not surprising as that is what I had heard about AA.  I’ve heard that people’s experiences on every other airline was much better and those flights were not full.  With that said, they did require masks to even board the flight which was at least some assurance.
 
Cancun airport and customs was a breeze, felt very clean and very safe. 

The Excellence is honestly the best place we have ever been to.  Nic and I were actually just talking about the trip and both agree the food was better than it had ever been which says a lot because their food had always been fantastic.  The service was amazing, it was clean and I felt safer there than any place I had been in Kansas City.  The weather was perfect I don’t think it even rained for more than 5 minutes the entire time we were there.  They did an excellent job getting the resort ready for people and if we could go again next week we would!
 
We had such a great time I think my in-laws may have decided to head down there in October!
 
Thanks!
Kara

Review by Rachel, 11/6/2018
First I would like to say, we had a great vacation and never once felt unsafe especially on the resort. We did not do any excursions off the resort but we walked the beach.
 
It was a great getaway! The below comments are not meant as complaints by any means it is more our thoughts. So please keep that in mind when I mention the below…
 
  • The beaches were not raked well. There was a lot of seaweed floating at the shore and on the beach. The rest of the beach was awesome!
  • The service around the pool and beach was hit or miss! It seemed some days we had great service and never had to wait to find someone and others we never saw anyone. But everyone was very friendly!
  • The rooms were amazing! We had absolutely no complaints there!! The plunge pool was something I loved! This hotel had so many different options for rooms, that is one thing that I loved.
  • It was a bit large for my tastes. We went with another couple and myself and the other woman kept getting lost, which honestly is not hard for us to do.
  • They did an AMAZING job getting our rooms close to each other! It was a very nice consideration!!
  • I highly recommend upgrading to the suit level. The service and extra perks would make it worth recommending! Plus the private pool suite would have been amazing (the in-pool beds/chairs I was so envious of)!
  • The Excellence Club level was worth it solely for the level of alcohol and the taste of the drinks! If we were not at the Excellence Club bar(s) I did not think the drinks were strong at all!! We could drink them all day and feel very little if any at all. On the other hand, if we went to an Excellence Club bar, you could taste and feel the difference!
  • I enjoyed that we did not need to make a reservation to visit the restaurants! It was nice to decided when we were all done for the day and ready to go eat. Though, I am not sure how that would work during their busy times!
  • The Japanese Restaurant is a must! If you have anyone visit the hotel let them know they need to request filet or you’ll receive flank steak! 
  • The spa was GREAT!!! One of the best I have been at!
 
In the end I was very happy and only had picky negatives! Let me know if you have any questions!!
 
Thank you,
Rachel 

Review by Jessica, 11/2/2018
Hey Kim! 

The excellence resort was awesome! And I loved our room! If we go back I’d definitely want to upgrade to that suite again. It had a lower and upper balcony and the view couldn’t have been better! Rachel and I got massages which were really good. Matt enjoyed using the spa services everyday. The service was fast and everyone was very friendly. 

Here are some pics that we took. 

Review by Rebecca, 12/16/2017

Hello! Thanks for the follow up email! Our honeymoon was AMAZING. The resort was incredible-everyone was so friendly and catered to our every need and want. We didn't leave the resort because there was so much to do there! We participated in quite a few activities-water volleyball, sand volleyball, a ping pong tournament, and pool side bingo. We loved all of the evening themed dinners and shows. Everything was amazing! I think Keith has all of the pictures from our trip. Thank you so much for recommending it and making everything happen!!

Rebecca

Review by Polly, 9/6/2016

We had a FABULOUS time.
Thank you & the Love to Travel Team for helping get this vacation set up for us.
 
We did not do any excursions - the resort was so beautiful & there was always something going on ~ we didn't feel the need to leave.
 
Excellence would be a resort we would definitely recommend & go back to.
The only thing we'd change, the 'swim up' option for the room wasn't all that.
We'd probably book an ocean view room instead.  But it was a wonderful & very relaxing vacation.  
 
Thank you again for all your help.
 
Thank You,
 
Polly
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