Review by Carol, 5/10/2019

Hello,

I'm still playing catch up with everything and you have been on my list. 

YES, YES, YES....  The trip was fabulous.  We enjoyed Excellence Oyster Bay so very much. Everything from the service to the room to the food was just wonderful. Kenroy and his team were also wonderful and great service to & from.  (we for the most part had put our iPhones away and were in complete paradise enjoying the resort and all that it had to offer). Just what the doctor ordered!!!!


Thank you for everything,

Review by Tracie, 11/9/2018

​Hello Dave,
​
So our full review on the resort.. As you know we have been to many all inclusive‘s in Mexico, one in Punta And this was our first for Jamaica. We have been to the excellence Riviera Cancun. And I feel this one blowed that one out of the water. The location of this one is just hard to bet with it the views. Almost every place you’re at in the resort are breathtaking and you can hear the ocean. Our room was extremely nice, Not sure I would call it a oceanfront but more of a ocean view. But I am guessing most of the ocean views rooms are blocked by the Beachhouses.  I will attach pictures of our room view.

So most of the workers were so friendly and made up for the slow service. I would say the average wait time for a drink poolside was 30 to 45 minutes. Dinners took 2 plus hours except the lobster house was average time. All of the food was good better than most resorts we have stayed at. The entertainment crew was fun and the sports bar was always fun for late nighters.  We closed it down 2 nights!!!

We actually meet 5 couples from the KC area which was kinda weird. Lots of KU shirts for the game and Chiefs gear on Sunday. That was random...

So overall we LOVED this place and would return. We never really return to the same place because we like to try new adventures but we all 4 said we will be back to this resort. Hopefully they learn to pick up the speed on service but we also wonder if that is just a Jamaica thing??  We did have a couple servers that were amazing and went beyond everything to make sure we were enjoying our stay. I will have to give them a shout out on trip advisor and the excellence fb page.

Since they didn’t have tip jars out at the bars we asked about that and they said they didn’t want people to feel they had to tip. We did something different than we ever done except at dinners. We made note who was friendly and gave service with a smile and went and tipped them for the week before we left...

I wish I was still in Paradise!!!  Thanks for talking us in to not switching resorts after being nervous with all the negative reviews.  

Tracie